Shipping Policy

What are the estimate delivery times after shipment?

CountryStandard
(Turkish Post)
Express
United States14-21 Days3-8 Days
Canada14-21 Days4-8 Days
EU/UK8-21 Days4-8 Days
Rest of the World10-24 Days7-10 Days

If your country is not listed, please contact us.

Do you ship worlwide?

Yes, we ship worldwide.

PLEASE NOTE: Depending on their national rules, some Countries may require additional documents for food products. Please make a local research about custom rules of your country before making an order.

Dou you ship express?

For express shipping please contact us.

What are the shipping fees?

Shipping fee changes depending on your order’s weight and the distance of your country. We calculate your shipping fee automatically and inform you about the price at cart and checkout page after you enter your country details.

Do you proive tracking number?

Yes, each order is shipped by Turkish Post, depending on your choice and we will inform you about your Tracking Number immediately once your order is shipped.

CUSTOMS & DUTIES (IMPORT TAXES)

Please find out about import taxes in your own country before buying. You need to pay for customs import duties in case that occurred for certain goods. Customs is a Government agency regulating shipments entering a country or region. All shipments being sent to and from a country or region must clear customs first. It’s always buyer’s responsibilities to clear customs and pay the relevant custom duties. Paying for an item does not mean you pay for Your Country’s import taxes if this occures.

Cheap shipping for Australia and New Zealand

If you want to have the lowest amount of shipping costs, we can use the unregistered mail service which is offered by the Turkey Postal Service. With the unregistered economic postal service, we prepare each package which will not exceed 2 kilograms and then ship them.

Unregistered, no tracking number

* Orders weighing 10 kilograms are sent in 5 separate packages.

** Orders weighing 20 kilograms are sent in 10 separate packages.

Turkish Post Tracking

If we sent by registered mail, you can follow the products with Turkish Postal Service.

https://gonderitakip.ptt.gov.tr/


Damaged Items

We do our best to deliver all items to you in perfect condition. We wrap them with soft and durable materials. But please check your order while receiving the package from cargo personnel. If there are any damaged items in your package, request to fill a form together with cargo personnel and inform us about the situation. We will inspect the delivery conditions and will refund you in case of damage during transportation.

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